• Design Finalisation:
Once your design is approved, no further modifications can be made. Please ensure all details are correct before final confirmation.

• Production Time:
Standard production time is 5-7 weeks from the date of final artwork approval. Rush orders may be available at an additional cost.

• Shipping & Delivery:
We will ship your coins via FedEx/DHL/UPS. While we strive to meet delivery estimates, we cannot be held responsible for courier delays or customs processing times.

• Payment Terms:
Full payment is required upon order confirmation. Production will not begin until payment is received.

• Returns & Cancellations:
As this is a custom product, returns or refunds are only accepted for manufacturing defects. Cancellations are not accepted after the design has been approved and production has begun.

• Quality Guarantee:
We take pride in delivering high-quality coins. If you receive coins that do not match the approved design or contain defects, please contact us within 7 days of receipt with photos.

• Acceptance
Placing an order confirms acceptance of these Terms & Conditions.